No Incoming or Outbound Calls

[hotrod39]

Hello -
I'm hoping someone has experienced this same issue and can help me.

I am using a Netgear WPN824v2 wireless router with Verizon Fios. My internet connection is coming straight from Verizon into my "wanport" on my Netgear router and I have plugged in the Linksys phone adapter into port 1 on the Netgear. The Linksys phone adapter was assigned 192.168.1.6 as the IP Address from the Netgear Router. I get a dial tone, but calls are not ringing on the other end and when I call my VoIP YourLife phone number, the phone never rings.

I've spoken with tech support and they have provided me with port forwarding info and I have entered that info into my Netgear as UDP and used the IP address the Linksys was assigned as the "server ip address" (192.168.1.6). Still nothing and I have tried everything I can think of.

Can anyone help me as I would really like to keep their service? I currently am a Verizon VoiceWing customer and did not have to do anything like this when I established service with them so I am stumped.

Thanks.

[DennisSmith]

Hotrod39,

It looks like your adapter received a different IP address. It is reporting 192.168.1.8 on the registration, but I don't see anything obvious that would indicate there is a problem with the forwarding.

There are a few compatibility problems with Netgear that were resolved in Netgears latest firmware release. You might see if there is an update available.

Let us know if you are still having trouble.

Thanks,

Dennis