Voicemail Guide

[VYL|Gary]

Voicemail has already been activated on your new Internet based Phone Service.

To set Voicemail preferences or check your messages online, click here.

Change your Voicemail preferences or retrieve messages by phone
Using your IP Phone or ATA:
Dial 8600
Enter your Password (default is 1234)
Follow the voice prompts

From a remote location:
Dial a Voicemail Direct Access Number (see list below)
Enter your Mailbox Number (your 10-digit phone number)
Enter your Password (default is 1234)

Press 0 for Mailbox Options or to record greetings
Follow the voice prompts

Voicemail Direct Access Numbers
781-382-0453
413-351-8647
603-413-8647
401-648-8647
212-660-9114

[dlone]

Voicemail has already been activated on your new Internet based Phone Service.

To set Voicemail preferences or check your messages online, click here.

Change your Voicemail preferences or retrieve messages by phone
Using your IP Phone or ATA:
Dial 8600
Enter your Password (default is 1234)
Follow the voice prompts

From a remote location:
Dial a Voicemail Direct Access Number (see list below)
Enter your Mailbox Number (your 10-digit phone number)
Enter your Password (default is 1234)

Press 0 for Mailbox Options or to record greetings
Follow the voice prompts

Voicemail Direct Access Numbers
781-382-0453
413-351-8647
603-413-8647
401-648-8647
212-660-9114


why are all the direct access numbers on the east coast? What about us West coast customers?

[msmazzara]

Hi Gary,

I am having a problem accessing (hearing) my online voicemail. This problem just began on 1/31/2008. I was wondering if there is a VYL system problem. If not could you offer any suggestions? I was also wondering if VYL was looking into local direct access numbers for voicemail?

Thanks,

Mark

[VYL|Gary]

Hi Gary,

I am having a problem accessing (hearing) my online voicemail. This problem just began on 1/31/2008. I was wondering if there is a VYL system problem. If not could you offer any suggestions? I was also wondering if VYL was looking into local direct access numbers for voicemail?

Thanks,

Mark

Mark,

I am not aware of any system changes that would be causing the problems you are describing. You may want to call into our technical support team and have them open a ticket (888-369-8647).

Thanks,

Gary

[msmazzara]

Gary,

Thank you for the quick response.

Mark

[flymike]

I frequently get a fast busy signal when I dial 8600 to retrieve voicemail.

Why is that?

[VYL|Allen]

Flymike,

That is something our technical support team will need to look at. You may reach them at 888-277-8647. Please keep me posted on the situation though and let me know if there's anything I can assist with.

Thanks,

Allen

[roztom]

X-Lite has a VM notification that can be turned on in SPI Acct Settings to notify user of a waiting VM.

It has a place to put in a number to be dialed.
sip:8600@sip.voipyourphone.com

Is there a number that X-Lite could access to turn on the VM indicator thru the Softphone when it registers just like the ATA?

THanks,

Tom

[VYL|Allen]

Tom,

In the free version of X-lite I can't find any fields where you can setup the waiting indicator. In the Voicemail tab you have the ability to setup the path to check the voicemail through a button (Kind of like your cell phone checking a voicemail) or setup a specific number you can dial that will send the incoming call directly to voicemail. Could you help me locate the field you need for further assistance?

Thanks,

Allen

[roztom]

THnaks Allen: Actually it suggests that an icon would show in the X-Lite when there was a VM present.

Did I misunderstand that when the box is checked under VM in the sip options that it doesn't check like ATA does?

Can it be set to flash on the X-Lite like the ATA does on the phone when their is a VM waiting?

Tnx,

Tom

[VYL|Allen]

Tom,

I have played around with the x-lite settings but I can't find an option to allow a stutter tone or a message waiting indicator either. I do only have the free version, but the only way it can be configured is the envelope on the screen.

Please let me know if you have any questions.

Thanks,

Allen

[roztom]

Interesting that there is no stutter tone when you get the dial tone... is that not an automatic event?

Tnx,

Tom