VYL|Allen
10-14-2010, 11:07 AM
You asked, we listened. As one of the highest reviewed and rated VoIP companies out there, we strive to provide the highest quality of commitment and service to our customers. We'd like to thank everyone for the enormous amounts of feedback and suggestions you gave us.
In order to serve you better, we have created a new system with enhanced features and more options available to you.
The new service uses geographically-separated, fully-redundant switching centers on separate high speed networks. In simpler terms, the adapter we provided will automatically detect connectivity failures and switch to a secondary switch and secondary network within seconds of detecting the problem. Your inbound and outbound calls will continue to work normally on the secondary systems. In addition:
Increased blacklist storage (Block unwanted callers)
A new wildcard feature for whitelist, blacklist, and call filter (Use X as a value instead of 1-9)
Enhanced visuals for easier to use interface
Same great Customer Service and Technical Support
And coming soon...
Review your statements online
Update your billing information online
If you're interested in switching your service over, please click this link:
Switch to 1-VoIP (http://www.vylmedia.com/1-voip/)
Things to know before you switch
Any voicemail greetings or messages will not forward to the new system
Any features you've previously setup will not be setup on the new system
Your username/password will remain the same, however you will login to your account at www.1-voip.com
To check your voicemail through your phone, it is now '*97' instead of '8600'
Customer Service - 888-369-8647
Technical Support - 866-441-8324
This is a step-by-step guide to automate the process. We have not officially made this live yet, but because we have had a lot of contributions through the forums and a lot of excitement over the changes we'd like to give you the option to switch and test the process. Please keep us informed of your progress either way (Whether it works or if you run into any problems).
As always, please let me know if you have any questions or comments.
Thanks,
Allen
In order to serve you better, we have created a new system with enhanced features and more options available to you.
The new service uses geographically-separated, fully-redundant switching centers on separate high speed networks. In simpler terms, the adapter we provided will automatically detect connectivity failures and switch to a secondary switch and secondary network within seconds of detecting the problem. Your inbound and outbound calls will continue to work normally on the secondary systems. In addition:
Increased blacklist storage (Block unwanted callers)
A new wildcard feature for whitelist, blacklist, and call filter (Use X as a value instead of 1-9)
Enhanced visuals for easier to use interface
Same great Customer Service and Technical Support
And coming soon...
Review your statements online
Update your billing information online
If you're interested in switching your service over, please click this link:
Switch to 1-VoIP (http://www.vylmedia.com/1-voip/)
Things to know before you switch
Any voicemail greetings or messages will not forward to the new system
Any features you've previously setup will not be setup on the new system
Your username/password will remain the same, however you will login to your account at www.1-voip.com
To check your voicemail through your phone, it is now '*97' instead of '8600'
Customer Service - 888-369-8647
Technical Support - 866-441-8324
This is a step-by-step guide to automate the process. We have not officially made this live yet, but because we have had a lot of contributions through the forums and a lot of excitement over the changes we'd like to give you the option to switch and test the process. Please keep us informed of your progress either way (Whether it works or if you run into any problems).
As always, please let me know if you have any questions or comments.
Thanks,
Allen