Do I need to update expiration date of credit card.

[jamc]

I have an account with Voip Your Life and the credit card that I am using for payment expires this month. Since the only change is the expiration date do I need to contact anyone or will you just continue billing this card?

Thanks.

[VYL|Allen]

Hello,

After the card expires we will need the updated card to continue billing. If you could contact our customer service team we will be happy to help you out!

Thanks,

Allen

[edguyer]

You dont get an emails/alerts or notices if they cannot process your card. They just block the account. Also lock out your web site access as well.

[VYL|Allen]

Hello,

We certainly send out any notices about service interruption or billing inquiries. It may be possible that the emails are being flagged as junk or we actually have the wrong email address on file. If you could give us a call at your earliest convenience we will be able to sort out the issues and get your account up and running. Hope this helps!

Thanks,

Allen

[edguyer]

I did call at the time and verified my email address and contact info were correct. I also have your the entire voipyourlife.com domain on my allow senders list. The only message I received was in my monthly billing statement, which I have auto routed to a folder and dont mormaly read since in theory the bill does not change.

It really was not a big deal since you did not block incoming calls. The only part that could be improved is when trying to place an outgoing call you play a message about outgoing calls being blocked. You don't indicate what to so, a number to call or for example give the option to press 1 to be connected with a customer service rep. The message just hangs up. I then try to go to the web site, which has blocked me out.

Only later did I realize that going to the website is pointless as there is no way to change the card from there unlike Lingo, Vonage and others. Also there is no support, customer service or other help options available from there either.

[VYL|Allen]

I did call at the time and verified my email address and contact info were correct.
Well that's extremely odd. I will have someone look into this for you and see if we can locate the problem.

The only part that could be improved is when trying to place an outgoing call you play a message about outgoing calls being blocked. You don't indicate what to so, a number to call or for example give the option to press 1 to be connected with a customer service rep. The message just hangs up.
That's a very good point, and a helpful solution. When an account has any kind of interruption it is best to let the customer know with a clear and concrete answer. I will try to get a new recording uploaded for this situation to let customers know in the future where and how to contact us!

Only later did I realize that going to the website is pointless as there is no way to change the card from there... Also there is no support, customer service or other help options available from there either.
Another solid suggestion, I know there has been discussion about a facelift for the admin panel, hopefully we can see this kind of upgrade in the future.

Regarding the card information, we do like to personally keep in touch with our customers and offer any kind of assistance. We felt that having the billing information with customer service, the benefit was two-fold. We can maintain a good relationship with our customers when they call in, as well as providing them the security through our network.

As always, thank you for your insight and feedback. It's greatly appreciated and helps better our company as a whole.

-Allen